Registration Authority Officer Job Description
Job Title: Registration Authority Officer
Reporting to: IT Manager
Department: IT Department
Job Type: Full-time Job
Location: Baghdad - Customer Care Center (Al-Adil)
Job Grade/Level: G2
Job Overview:
The Registration Authority (RA) Officer plays a critical role in ensuring the integrity and security of digital signature operations at Technology Source. The RA Officer is responsible for overseeing certificate issuance processes, and ensuring compliance with established policies and procedures. This role requires a strong IT background, excellent analytical skills, and the ability to document and communicate complex processes effectively.
Job Duties and Responsibilities:
CA Operations Management:
- Process and manage certificate requests in accordance with PKI policies and procedures.
- Authenticate user identity through various methods (e.g., credentials, biometrics).
- Perform identity and vetting procedures.
- Manage certificate revocation, renewals, and cancellations.
- Ensure proper maintenance of certificate lifecycle records.
- Adhere to organizational PKI policies, industry standards, and legal/regulatory requirements related to digital certificates and identity management.
- Enforce compliance with all internal security and identity management guidelines.
- Monitor the RA system for anomalies, errors, and security breaches.
- Provide support and guidance to end-users regarding digital certificate management, including troubleshooting issues.
- Respond to inquiries related to the issuance, renewal, and revocation of certificates.
Process Compliance & Documentation:
- Maintain accurate and up-to-date records for all certificate requests and validations.
- Ensure RA processes and policies are properly documented and aligned with the Certification Authority (CA) and digital signature platform.
- Work closely with policy teams and other stakeholders to ensure compliance with industry and regulatory standards.
- Support audit processes by providing necessary documentation and records as needed.
Technical Coordination & Collaboration:
- Interact with IT security teams, compliance officers, and policy teams to implement secure registration procedures.
- Provide expertise in IT systems assurance, security protocols, and project management related to digital signature infrastructure.
- Assist in troubleshooting, risk assessment, and remediation strategies.
Training & Development:
- Complete a full Registration Authority (RA) and Public Key Infrastructure (PKI) training to stay updated with best practices.
- Conduct internal training sessions to educate team members on digital certificate lifecycle management and security policies.
- Assist in training users and other stakeholders on certificate lifecycle management and best practices.
Key Performance Indicators (KPIs):
Compliance & Documentation Accuracy (100%)
- Ensure that all operations and RA processes are documented in compliance with CP/CPS policies and industry standards, with zero compliance breaches in audits.
Operational Efficiency (≥ 98%)
- Maintain a 98%+ success rate in processing certificate requests, CRL updates, and key management procedures within the required service-level agreements (SLAs).
Security & Risk Management (Zero Major Incidents)
- Ensure zero major security incidents, with all identified risks and vulnerabilities remediated within the set timeframe.
Qualifications:
Education & Experience:
- Bachelor's degree in information technology, Cybersecurity, Computer Science, or a related field.
- Several years of experience in IT functions, IT systems assurance, security operations, or project management.
Technical Skills:
- Strong understanding of PKI (Public Key Infrastructure), digital signatures, cryptographic standards, and Root CA operations.
- Experience in process documentation, compliance reporting, and IT security frameworks.
- Familiarity with RA and CA policies, CP/CPS, and industry regulations.
Soft Skills:
- Excellent analytical skills to assess risks, evaluate compliance, and improve security protocols.
- Strong written and verbal communication skills to discuss technical issues and solutions with stakeholders.
- Detail-oriented with the ability to document processes clearly and concisely.
Benefits:
- Opportunity to contribute to a groundbreaking Digital Signature Project in Iraq.
- Opportunity to add value and be creative.
- Professional development and growth opportunities within Technology Source.
Preferred Qualifications:
- Certification in security (e.g., CISSP, CISM, CompTIA Security+).
- Experience with enterprise PKI solutions and security technologies.
- Familiarity with regulatory compliance standards like GDPR, HIPAA, etc.
